National Alliance on Mental Illness
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Case Management

A case manager coordinates services and supports to help you live successfully in the community. In the context of a community mental health agency, a case manager helps you set goals for your life and arranges benefits and services. Depending on your situation, a case manager may also help with practical needs such as grocery shopping, budgeting, taking care of yourself or getting along with family and friends.

Treatment Plan

The foundation of case management is an ongoing, person-centered treatment plan. Beginning with an assessment to identify areas of need, personal resources, strengths and goals, the treatment plan should be developed by you and your case manager together, updated at regular intervals or whenever a marked change occurs. Every revision must be approved by you.

Case Management Process

In partnership with you and people you choose, a case manager:

  1. Assesses goals, strengths and needs
  2. Identifies skills, benefits and services to support recovery goals
  3. Links you to benefits, services and supports
  4. Coordinates services
  5. Monitors quality of care and progress toward goals

A case manager helps you complete paperwork and get to appointments. Your case manager may meet with you at the mental health agency, in-patient facility, your home or another community setting. Case management is usually covered by Medicaid or state funding.

Children’s case management is a similar service that works with parents and caregivers to support healthy growth and development for children.


Minn. Department of Human Services

Children's Mental Health Case Management (Hennepin County, Minn.)

Virginia Easy Access