National Alliance on Mental Illness
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The Family Role in Recovery: Understanding the Illness and Embracing the Process

By Wendy Brennan, M.S., NAMI New York City Metro Executive Director

The fear and distress are unimaginable when serious mental illness strikes families. They become confused when their loved one acts in an erratic or unfamiliar way and may feel helpless when a child or adult refuses treatment. New concerning behaviors emerge, and aspects of their loved one’s personality may seem lost.

Families often feel anxious and bear feelings of guilt that they are the cause of the problem. Denial of the illness is a natural response at first. Grief and recognition follow with the reality that this is an illness that is here to stay. Families are an extremely important component of the recovery process, and their roles are complex. Families need to learn how to meaningfully participate in recovery and realize that their acceptance will positively impact how a loved one responds.

Understanding Individually-Defined Recovery

“The common clinical definition of recovery often implies something akin to a cure,” states Lisa Dixon, Director of the Center for Practice Innovations at the New York State Psychiatric Institute. The prevailing, if unspoken, view is that this type of recovery is rarely possible for people with serious mental illness. The individual-focused recovery involves a state of hope, empowerment, and personhood, resembling more of a process than an end-state or an outcome. Dixon explains that “the research world has just started to connect with the challenges posed by the consumer perspective on recovery.” According to Dixon, shared decision-making models, clinical partnerships, and peer-based programs may provide a solid framework to promote recovery in clinical care.

Managing Expectations and Stress

Eric Leventhal, a senior social worker at the outpatient clinic at Bellevue Hospital, a private practice psychotherapist, and Board member of the National Alliance on Mental Illness of New York City (NAMI NYC Metro), explains that “families need to be educated about the illness and learn how to communicate effectively with their loved one in order to foster better results.” According to Leventhal, just being involved is not enough, unless it’s the right kind of involvement. Effective involvement is not always easy to achieve, especially when families place high expectations on their loved ones.

“There needs to be an understanding among families that individuals who are mentally ill may not want the same things that healthier people want and may be happy living a simple life,” he states. Certain behaviors are often difficult for families to understand, however, families must try to accept that individuals struggling with mental illness may not be connected to their environment the way healthier people are and may live life differently. It also does not mean that the family or the family member with mental illness is a failure,” explains Leventhal.

Besides managing expectations, families must learn how to minimize stress. “It can often be stressful for a family living with an individual who is mentally ill, which brings a lot of emotions to play in the household. If you keep the emotional temperature in the house low and remain calm, the individual who is ill will usually respond much better,” says Leventhal.

Michael Andersson, a NAMI NYC Metro Peer-to-Peer course facilitator and an adult with a dual diagnosis of bipolar disorder and PTSD, recalls his days of living with his family: “It just brings out all the bad habits and with the illness on top of that, it is just a nightmare.” Fortunately for Andersson, his family eventually enrolled in NAMI’s Family-to-Family course. “It was a huge transition for them once they completed the course. They finally had an understanding of my illness and stopped blaming me. It was a huge relief,”Andersson explains.

Wendy Brennan

Acceptance through Education and Support

It’s true that those families who recognize the importance of educating themselves will eventually learn that mental illnesses are biologically-based brain disorders, and just like any physical illness, there are signs to look for. Until the biological basis is understood, however, feelings of anger, guilt, and denial will prevail and acceptance of the illness will remain difficult.

Acceptance certainly took some time for Deniece Chi-David, NAMI Basics coordinator, whose daughter was diagnosed with bipolar disorder as a child. “Within the Latina culture, the stigma within my family was so strong. It took me a long time before getting my daughter proper services and treatment because my family didn’t believe in it and blamed my daughter’s condition on me not disciplining her enough,” she recalls.

According to Chi-David, families need to understand that support systems are important, but it doesn’t mean that they have to be limited to immediate families. “There’s this mentality that families need to rally around each other when a loved one is physically ill. But, if the stigma surrounding mental illness exists within families, it is OK to reach out to friends, church groups, even total strangers as support systems,” says Chi-David.

“I don’t know how families get through without the support and the knowledge base,” states Jennie Megibow, a social worker and NAMI Family-to-Family graduate whose adult son has schizophrenia. For Megibow, the most valuable information she gained was learning to communicate in a way that her son understood her. “You have to be non-threatening, encouraging, and have a sense of humor. If I didn’t have a good sense of humor, I would be lost,” she states.

The Crucial Role of the Family in the Hospital Setting

Support systems can be particularly helpful when families experience the hospitalization of a loved one. During this time, families need to recognize that they contain valuable information about their loved ones and are able to separate them from their illness. “The hospital stay is a critical time for families to get involved and to provide information to the treatment teams, such as history of behaviors or what types of responses they may have to certain medications,” explains Leventhal. Hospitals are busy, high-stress places, and families need to remain assertive. It’s difficult to continually follow-up and ask questions or take the time out of a workday to come and meet with treatment teams, but it’s a vital part of the recovery process and learning how to effectively advocate for a loved one will go a long way.


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